Track and Trace Solutions

Track and trace solutions provide transparency and help you, as a business, to be able to put into place the correct measurements, so data can be fully utilised.

By investing in a track and trace solution, a business can adopt the capability to be able to look up where any product part has been during the manufacturing process and where it is now.

Benefits

  • Helps to reinforce processes
  • Tracks products from the raw material to the finished product
  • Can obtain important information about where and how the products are made
  • Measures performance effectively
  • Paperless
  • A fully integrated solution
  • Increases efficiency and reduces costs

Having a track and trace system in place means a business can always pass on assurances to the customer and provide regular and accurate updates should this be required.

See how Fifteen Group created partnerships across a supply chain making it more open, collaborative and productive.

Read the case study

Issue Tracking system

If you need to manage customer support requests, the easiest and most reliable way is to use an issue tracking or ticketing system. This involves a support ‘ticket’ being created and following a defined process until it is resolved.

Advantages:

  • Customer requests all go through the same workflow, avoiding any loss of data
  • All customer care staff have access to the same information, so issues can be dealt with even if specific individuals aren’t available to respond
  • Helps to reinforce processes across your business
  • Customers understand the process and can see when an issue is being dealt with, leading to greater levels of satisfaction
  • Measures performance effectively, by monitoring response times, time to resolution etc
  • Increases inefficiency and reduces costs
Find out more

Ticketing Systems

This provides an admin area for staff to view incoming tickets or create new ones on behalf of clients, with an area for a client to log in, create a new ticket and view the progress of open tickets.

Advantages:

  • A streamlined interface which is easy to use
  • Highly expandable which we can integrate, change and develop
  • Secure
  • Powerful search engine
  • Advanced filtering allows you to find the information you need instantly
  • Detailed management information
  • Access from any device, anywhere!

Get in Touch

To find out more, contact us and we’ll be able to provide all the information you need to know.