Hosted Voice Select

Hosted Voice Select is our fully hosted and managed High Definition IP telephony service.

Hosted Voice Select is a fully hosted telephony solution which enables businesses to be more efficient and productive. It also enables for accurate monthly budgeting with inclusive UK landline and mobile calls.

It is ideal for companies with three or more employees or with businesses with multiple site locations. It’s also easily scaled to accommodate a growing number of users meaning it grows as your business expands.

Features and Benefits

  • Free Polycom VVx410 Phones IP Phones. Subject to a minimum 3 year contract.
  • Free calls to UK geographic landlines and to UK mobiles. 5000 minutes per hosted user.
  • Auto attendant and Hunt Groups are included.
  • Call Recording on a per user basis is optional.
  • Number Portability. Customers can usually keep their current phone numbers no matter what telephone exchange they are connected to. New numbers can also be supplied with any UK area code.
  • Resilience. Calls can easily be re-routed to cover disaster scenarios via a dedicated group or individual web portal. Disaster recovery plans can be set up for automatic divert.
  • Scalability. Easy to deploy more handsets as the business grows.
  • Administration & Monitoring. Web based phone management system and management tools with call usage information.
  • Mobility With Hosted Voice Select Anywhere. Flexible mobile working allowing remote employees to have a single virtual number and to work “on net”.
  • CRM/CTI Integration. Screen popping and click to dial. Better customer contact management and live presence status of all extensions.
  • Minimal on Site Resource Needed. No need to monitor systems and/or servers.
  • Call and Line Costs. Free “on-net” calls between a company sites or users. Line rental costs can be reduced.

Handsets

Polycom VVX411

Polycom_VVX_300


Polycom® SoundStation® IP 6000

  • HD voice
  • Next generation IP conference phone with amazing sound quality
  • 12 foot microphone pick-up
  • High resolution display

Hosted Voice Select Call Recording

Offers a solution that can become part of the PCI/FCA compliance requirements for credit card verification – pause resume function

  • Easy portal based access for retrieval of recordings
  • Fully encrypted recordings
  • Email of recordings with audit trail
  • Month by month set up that is excellent for training purposes

Reports iCall Suites

The iCall Suite is available in two variants: